Galaxy Stitch offers an unconditional, 7-day money-back guarantee if the customer is unsatisfied. We guarantee a full refund if you are not satisfied with a logo digitized by Galaxy Stitch. You need to provide a scanned sew-out, which will be used by our accounts department for a refund, and to show our digitizers how to enhance their quality. Our customers are important to us, and we want to ensure they get the maximum quality output from Galaxy Stitch.